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As a creative ponderer, I strive to deliver clean and joyful user experiences within our digital world.
My Work Experience
UX/UI Senior Designer Role
I have seven overall years of experience being part of the in-house design team, now referred to as the Unifi Design Studio:
Rebuilt an employee portal through leveraging UX research, data analysis, and identifying user pain points .
Contributed to the gamification of a call center metrics app to boost agent motivation and performance through interactive challenges and achievement tracking.
Worked on establishing patterns and themes utilizing a design system.
DESIGN GUIDANCE & BEST PRACTICES
STUDENT BORROWER PORTAL
DASHBOARD
DESIGN SYSTEM
UI Designer Role
I was responsible in creating intuitive user-centered designs that enhanced the food delivery experience and drive customer satisfaction:
Developed design concepts to improve the UI of the food ordering process, focusing on visual clarity and simplifying the checkout experience.
Re-designed EatStreet's external emails which focused on streamlining layouts and personalized content.
Contributed to the development of a cash-back reward system designed to incentivize user engagement and increase customer retention.
COLLABORATIONS & PAST COURSEWORK
Snake & Snails Company (2015)
A small private business determined to bring the very hottest apparel with Hmong inspired designs. My work included the initial setup of the seller's website as well as designing brand assets such as the company logo, shirt patterns, and photography.
Human-Computer-Interaction (COMP SCI 570) Coursework
Comp Sci 570 is a course from UW-Madison focused on user-centered software design, principles of and methods for understanding user needs, designing and prototyping interface solutions, and evaluating their usability, their applications in designing web-based, mobile, and embodied interfaces through month long group projects.
OTHER DESIGN & DEVELOPMENT PROJECTS FOR FUN!
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